How can we help?
Feel free to browse all of our questions and answers, if you can't find what you're looking for contact us at contact@joiedor.co.uk . Our customer support team is happy to help!
✨ OUR JEWELRY
What material is your jewelry made of?
All our jewelry is made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).
This new way of plating is 10x stronger than standard gold or silver plating, making our jewelry 100% waterproof!
Is your jewelry hypoallergenic?
All pieces are made from the highest quality stainless steel and 100% nickel-free. Our materials are considered safe to use for anyone with allergies or sensitive skin.
Waterproof? How so?
Our pieces have a strong PVD coating that makes them last longer and look better. You can wear them all the time, no matter what you do. They won’t change color or lose their shine even if you sweat, take a shower, or even swim with them.
To learn more about PVD processing and what makes our jewelry waterproof, you may head over to this link to know more:
https://avariajewelry.com/pages/how-is-our-jewelry-waterproof
How do I take care of my jewelry?
Cleaning Tips:
- Use only water and a mild soap to wash your jewelry.
- Use a soft cloth to help clean it (no abrasive cleaning tools).
- Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.
Storage Tips:
- It's always best to store your jewelry in a way where they aren't rubbing against each other to prevent scratches.
- Any pouch or jewelry box with a soft texture inside is optimal.
- Make sure your jewelry is dry before storing it.
How do I determine my ring size?
Not sure about your ring size? We're here to help. Essentially, all of our rings are made to follow standard US sizes. Use the chart below to find your perfect fit by matching your finger circumference or converting them from its international size counterparts.
|
Inside |
Inside Circumference (MM) |
US, Canada, Mexico | UK, Australia, Ireland, New Zealand, South Africa | France | Germany, Russia, Ukraine, Asia | India, China, Japan, South America, Turkey, Israel |
Italy, Spain, Netherlands, Switzerland |
| 1.94 | 49.3 | 5 | J 1/2 | 49 | 15.75 | 9 | 9 |
| 2.04 | 51.9 | 6 | L 1/2 | 51.5 | 16.5 | 12 | 11.5 |
| 2.14 | 54.4 | 7 | N 1/2 | 54 | 17.25 | 14 | 14 |
|
2.24 |
57.0 |
8 |
P 1/2 |
57 |
18.25 |
16.5 |
17.75 |
| 2.34 | 59.5 | 9 | R 1/2 | 59 | 19 | 18 | 19 |
How should I clean my jewelry?
- To clean your Gold jewelry, make sure to always use a soft-bristled brush or cloth with warm water and detergent-free soap.
- Don’t use anything abrasive to clean your jewelry.
Would my jewelry tarnish when exposed to lotion or sea water?
We've showered with them, swam with them, sweated with them, and even worn them whilst slathered in lotion...
Guess what? They still look amazing! No rust, no fading, no dullness. Just pure bright shimmer! We've put our pieces through the wringer and they came out looking stellar.
📦 ORDER & SHIPPING
How much does shipping cost?
$0! All orders come with free worldwide shipping and tracking.
Will I be charged customs duties and taxes?
Along with our free shipping worldwide, all the duties & taxes are covered! We can guarantee there are no extra fees.
What are the estimated delivery times?
You can find our estimated delivery times here!
Where do you ship to?
We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to Russia, French Polynesia, and China at this time.
What is your order and shipping process?
You will receive an order confirmation via email as soon as you have placed your order. Typically, your order will be processed and dispatched within 1-2 business days. Please note, there may be fulfillment delays due to unforeseen circumstances. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination and order delays. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.
How do I track the status of my order?
You’ll be able to track the status of your order as soon as you place an order on our tracking page by entering your order number and email. You can locate your order number in your account and/or order confirmation email. Once entered, you will see the following: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.
Can I cancel or change my order?
Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at contact@joiedor.co.uk
My order is delayed, when will I receive it?
While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the most efficient services, unforeseen circumstances can arise.
If your order is considered late: Please kindly consider potential shipping delays. Joie d’Or cannot be held responsible for lost or stolen packages. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.
Once your address is confirmed, if your order is past 30 days please contact us at contact@joiedor.co.uk and we will do our best to assist you in any way we can.
My order is marked as delivered and I can't find it.
We're so sorry for this inconvenience! Although we rely on our shipping partners to provide the best delivery services, unforeseen circumstances can arise on rare occasions.
If your order is marked as "Delivered" We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us within 7 business days at contact@joiedor.co.uk and we will help every step of the way.
There is a missing or incorrect item in my order.
If you received the wrong item or an item is missing from your order, please contact us at contact@joiedor.co.uk to submit a claim within 3 business days after receiving your package including your order number, a photograph of the items you received, and your shipping label. Our team will be able to investigate this with our packing team and carrier partners.
I haven’t received my order confirmation.
We're sorry to hear this! In this case, most likely the wrong email address has been entered. Please contact us at contact@joiedor.co.uk and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.
📆 RETURNS
What is your return and exchange policy?
You can find our return and exchange policy here!
How do I start a return?
If you are eligible after reviewing our return, please reach out to us at contact@joiedor.co.uk with the information below and we will assist you through the necessary steps.
- Order Number
- Item(s) requesting to be returned or exchanged
How much is the return shipping fee?
Please note that while we are happy to refund or exchange for store credit, we do not cover the cost of return shipping. You will be responsible for the return shipping cost and providing a tracking number for proof of return. The return shipping fee is based off the courier service you select (local post office, DHL, etc.) that best suits your needs.
When will I receive my refund?
Your refund will be processed as soon as our team checks the returned items at our warehouse. This can take up to 5 business days from the day we receive your package. Please note that it may take another 1 to 3 days for the money to show up in your account, since we use an international bank transfer.